Artespa Artesans del Pa

The customer service was awful, as many reviews mention... The short-haired waitress/cashier with glasses... She barely acknowledged my "good morning" and even then, with little enthusiasm... Then I waited to pick up my takeaway coffee, said goodbye with a simple "see you later, thank you," and neither she nor the other two waitresses were able to respond or say anything... I understand what it's like to work with the public, but if the customers treat you well, treat them well; if they don't, don't treat them well... In short, a real shame...

We received unpleasant treatment from one of the staff members with long, curly hair. We asked for a coffee with plant-based milk, and she clearly didn't hear us. The problem was that when we politely told her, she became rude and refused to offer to change our coffee. The place itself isn't bad, but with treatment like that, we won't be returning.

The bread was delicious and the service was excellent.

A deplorable place. The sales assistants were rude. Everything was dirty. The service was terrible. The items in the display cases were dried out and looked like they were from yesterday. I will not return.

A pleasant and well-decorated place to enjoy a quiet coffee. It's a shame about the two older waitresses who always ruin the experience. They're rude, disorganized, and constantly shouting at each other and the customers... awful.

The sweets are delicious, but it's incredibly hot. Although you're served at a table, the system of paying at the counter, where they're also serving takeout orders, means you have to wait twice as long—first to be seated, and then queue again to pay. Then they gave us a glass full of bits of candy that we had to exchange. It must have been an off day, but we weren't very happy about it.

We wanted to order coffee and some pastries, but the gray-haired woman taking orders told us to sit down, saying she would take our order at the table. We don't really understand this way of serving: how are we supposed to explain from the table which pastry we want if they're displayed on the counter? Furthermore, we don't see why we have to go sit down and wait when she could take our order right then and there. To make matters worse, her attitude was quite unpleasant and unfriendly. A disappointing experience, especially because of the way we were treated.

It's unfortunate that a bakery or cafe doesn't have chocolate milkshakes.

Today I went to this café with my partner. We queued and watched as they served other customers at the bar. When it was our turn, I asked if they could serve us, and they told us to sit down. We waited standing for a few minutes and, following their instructions, we sat down. Even so, we waited at the table for about 20 minutes, and they continued serving people at the bar… no one came to take our order. Finally, we left without ordering anything. The situation made us feel ignored and very disappointed with the service. Furthermore, the actual experience at the café falls far short of the image they portray in the photos. I hope they review the way they serve customers and that everyone receives the same respect.